Privacy Policy - Parker Practice

Parker Practice is a trading style of Louise Parker Limited

PRIVACY AND COOKIES POLICY

We are committed to safeguarding the privacy of our clients, website visitors and visitors to our social media sites. This policy explains how we process the data relating to you and that you provide to us or that we may collect when you visit our site.

Collecting personal information

We may collect, store and use the following kinds of personal information:

(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths); (b) information that you provide to us for the purpose of subscribing to our newsletter and promotional information (including your name and email address); (c) information that you provide to us when enquiring about our programmes; (d) information relating to any programme purchases you make of our goods or services (including your name, correspondence address, payment address, telephone numbers and email address); (e) information that you supply to us in any programme questionnaire; (f) information that you may choose to disclose to any member of Parker Practice including but not limited to medical information, scans, introductions to other practitioners you work with, progress photographs, anthropometric data and consultation / progress notes; (g) information contained in or relating to any communication that you send to us (including the communication content and metadata); and (h) any other personal information that you choose to send to us in any format.

If you follow a Parker Practice programme, we may contact you at various points once your programme is completed for data collection purposes relating to internal research projects including but not limited to the monitoring of long-term programme outcomes.

Using personal information from our website

We use website analytics to evaluate and improve our website and to offer the best, most accessible service possible to clients. These third party data analytics service providers collect this information on our behalf in accordance with our instructions, our privacy policy and in line with their own privacy policies. We have contracts in place to protect the confidentiality of your information with all of our third party data analytics service providers. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website. By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy. When you visit our website and given your consent, our service providers may collect the following data, which will be anonymised and aggregated before reporting back to us: (a) number of visitors to our website; (b) pages visited while at the Website and time spent per page; page interaction (c) information, such as scrolling, clicks and browsing methods; (d) websites where visitors have come from and where they go afterwards (e) page response times and any download errors (f) other technical information relating to end user device, such as IP address or browser

Personal information submitted to us through our website will be used for the purposes specified in this policy or on the relevant pages of the website. We will not supply your personal information to any third party for the purpose of their or any other third party’s direct marketing. We may use your personal information to: (a) administer our business and website; (b) personalise our website for you; (c) provide services to you; (d) send you email notifications that you have specifically requested; (e) send statements, invoices and payment reminders to you, and collect payments from you; (f) send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter); (g) serve you targeted advertisement in order to provide you with more relevant advertising content. The targeted marketing is accomplished via our own channels (i.e. our websites, display advertising, and apps) and third party channels, including across multiple devices or browsers, including but not limited to Google, Facebook and Instagram. (h) respond to your product or programme enquiry to us.

Disclosing personal information

Except as provided in this policy, we will not provide your personal information to third parties. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this policy. We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy. We may disclose your personal information: (a) to the extent that we are required to do so by law; (b) in connection with any ongoing or prospective legal proceedings; (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); (d) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Retaining personal information

Where you have provided us with personal information, we will retain this only for as long as is necessary. Where you have undertaken a Parker Practice programme, we will retain information (including electronic documents) containing personal data for a period of 5 (five) years. We may amend the time limit (either increasing or decreasing the time) for storing your information: (a) to the extent that we are required to do so by law; (b) if we believe that the documents may be relevant to any ongoing or prospective legal proceedings; and (c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk). (d) to the extent required to comply with the policies of any professional bodies to whom we are affiliated to or that cover our services, for example the Healthcare Professionals Council.

Once the purpose for which information has been collected has been fulfilled, we will either permanently delete your personal information or remove all identifiers within it so that it is no longer personal data. We may use such anonymised data for research and/or business analysis purposes.

Security of personal information

We will take commercially reasonable, appropriate technical and organisational measures to ensure a level of security appropriate to the risk that could be encountered via the use of our website and services, taking into account the likelihood and severity those risks might pose to the rights and freedoms of our customers and other individuals who might be impacted. We will: (a) take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information; (b) store all the personal information you provide via our website on secure (password protected) servers;

Amendments

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may make changes to this policy. This will be noted by a revision number at the end of each document. It is not our policy to notify users by email or through the private messaging system on our website. Your rights

You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address). We may withhold personal information that you request to the extent permitted by law. Please let us know if the personal information that we hold about you needs to be corrected or updated. Data protection registration

We are registered as a data controller with the UK Information Commissioner’s Office. Our data protection registration number is ZA209159 Our details Our trading name is Louise Parker Limited a company registered in England and Wales under registration 06424737 with its registered office at 42 Lytton Road, Barnet, Hertfordshire, EN5 5BY You can contact us by writing to the business address above or sending an email to info@theparkerpractice.com

DISCLAIMER:
Weight loss programme results are unique to each individual and each set of circumstances. The Parker Practice cannot guarantee specific weight loss results or outcomes for any client as a result of our programmes or methodology. If you have any questions regarding this or the any of the information / data we use to demonstrate the effectiveness of our services, please contact info@theparkerpractice.com and we will be happy to help.

Terms & Conditions

DEFINITIONS

(a) In these conditions, ‘We’ or ‘Us’, means Parker Practice (Parker Practice is a trading style of Louise Parker Limited) hereafter referred to as “PP”;
(b) ‘The Dietitian’ refers to the named person(s) providing the nutrition advice services to You;
(c) ‘The Trainer’ refers to the person(s) providing the fitness training services to You and / or any fitness activity provided by PP including in written, audio and / or digital format;
(d) ‘You’ means the person or entity receiving the Services;
(e) ‘Services’ means the form of wellbeing advice (if any), nutrition advice (if any), and / or any diagnostic testing services (if any) and / or fitness activities (if any) provided by Us to You;
(f) These conditions shall apply to all sales of Services by us and shall prevail over any other terms, conditions contained in or referred to in any correspondence or implied by practice or course of dealings unless such terms are specifically agreed in writing.
(g) A person who is not a party to a contract has no rights under the Contract (Rights of Third Parties) Act 1999 to enforce any term of the contract. You may not assign the contract or any part of it without our prior written consent.
(h) If any provision of the contract is found by any court or other competent body to be wholly or partially, illegal, invalid or unenforceable, it shall to the extent of such illegality, invalidity or unenforceability be deemed severable and the remaining provisions of the contract shall continue in full force and effect.
(i) The heading above each condition is for reference only and shall not affect or limit the interpretation and effect of these conditions.

QUOTATIONS

(a) A quotation by us is an invitation to treat and not an offer. We may withdraw or amend any quotation at any time prior to our acceptance of your order, which will occur when we issue a written acknowledgement or we begin to the Services, whichever is the earlier.
(b) You acknowledge that you do not rely on any representation made by us or any of the sub-contractors or service providers used by us. Any advice given by us is given without liability on our part. You are responsible for the suitability of the services provided to you by us.
THE SERVICES
This Clause 3 outlines the services to be provided under this agreement.
(a) On behalf of PP, the Dietitian and / or Trainer will provide the Services to You when required at the agreed time and location and / or using the agreed technology.
(b) The Dietitian and / or Trainer will provide a professional service at all times and provide appropriate information at all times.
(c) You acknowledge that We give no warranty or representation to You (whether express or implied) in respect of the Services. In particular, whilst every effort is made to provide the Services as outlined in any documentation from PP to You in respect to time, personnel and location, no warranty or guarantee is given that the Services can be provided in such manner any particular instance.

PRICE AND TERMS OF PAYMENT

(a) The fee payable to PP for the Services is as per the Fees agreed and documented by PP. Where required, we will invoice You as agreed prior to commencement of the Services.
(c) Payment terms for all Services are payment upon receipt of invoice or at the time of booking.
(d) You may not withhold or set off payment of any amount to us.
(e) If you do not make any payment in accordance with the payment terms, without prejudice to any other right or remedy available to us, and whether or not any part of your account is subject to query, we may: – (i) Cancel or suspend any further provision of services to you; and (ii) Charge you interest at the rate of 4% above the base rate from time to time of National Westminster Bank Plc on the unpaid balance, to accrue on a day to day basis from the due date of payment until receipt by us of the full amount whether before or after any judgement; and (iii) Be indemnified by You against all costs and expenses incurred by us in recovering sums due or in exercising our rights pursuant to this Clause 4.

CANCELLATION POLICY

(a) Once payment has been made your booking will be confirmed and no refunds will be given.
(b) If You wish to terminate the Services provided by Us to You, written notification must be sent to Parker Practice or other named representative of PP and confirmed to You by Us in writing. All fees are non-refundable in the event of cancellation.
(c) All 1-to-1 Services cancelled by You with less than 24-hours notice shall be chargeable at 100% of the agreed fees and / or will count as a completed Service.
(d) Certain 1-to-1 Services provided by Us to You include a Completion Date. PP is under no obligation to either provide any Services which have not been completed by this date or to provide a refund, credit note or similar in respect of the uncompleted Services.

LIABILITY

(a) You agree to the terms of the liability waiver completed by You at all times during the provision of the Services by Us.
(b) Save as set out in these terms and conditions and save for liability for death and personal injury caused by our negligence and save for breach of our undertakings as to title implied by statute, all express or implied conditions, representations or warranties as to description, quality or fitness for purpose or otherwise are expressly excluded. We shall not be liable for any consequential loss or for any loss of profits, business revenue, goodwill or anticipated savings, (whether arising from breach of contract, tort, breach of statutory duty, misrepresentation or otherwise).
(c) Due to factors beyond our control, although we use our expertise to assist you in achieving an outcome, we cannot be responsible for achieving the outcome.
(d) Without prejudice to 6(b) our liability to you is limited to the cost of the course of treatment of service.
(e) For the avoidance of doubt, time shall not be of the essence and We shall incur no liability to You in respect of any Services completed to revised timescales
(f) You will be liable to Us for any direct losses, consequential loss, loss of profits, business revenue, goodwill or anticipated savings howsoever caused including your failure to comply with Clause 7 (seven).

YOUR OBLIGATIONS

To enable the Us to perform our obligations you will: (i) Co-operate with Us at all times and comply with any reasonable requirements/advice by Us; (iii) You understand that our treatment and advice is based not only on our assessment of your health but on information provided by you. You confirm that the You will provide Us with all relevant information regarding your health and medical history throughout the Services and that such information is wholly complete, accurate and a true representation of your overall health and medical history. (iv) You will notify us immediately if you feel unwell or in pain at any point before, during or after the Services. You will not undertake the Services if you feel unwell or in pain. (v) Obtain all necessary permissions and consents, which may be required before the commencement of the Services, the cost of which shall be Your responsibility; (vi) Ensure that the locations where the Services shall be performed are safe, clean and hygienic at all times; and (vii) Comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties.

OUR OBLIGATIONS

(a) We shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice. (b) We comply with the requirements of GDPR and the principles in relation to data protection.

GENERAL

(a) Prior to the provision of any Service you will assess your general health and wellbeing and ensure that you are in a fit and proper state to undertake the Services. We make any booking or appointment relying on that representation. If, in our judgement, we assess that you are not in a fit and proper state to undertake the Services then the programme or the specified session shall be deemed to be cancelled by You at that point. (b) All intellectual property in any materials or programs given by us to you shall at all times remain property of PP. You are not permitted to reproduce, share, distribute in any way any materials created by PP and associated with the Services (c) You agree that all Services shall be provided to you by us and that you shall not directly engage the Dietitian and / or Trainer for these services without our prior consent during and for a period of 12 months upon completion of the Services. (d) If you make any offer on your own behalf or assist a connected third party to make an offer of employment, payment, sponsorship or any other inducement to the Dietitian and / or Trainer either during and for a period of 12 months upon completion of the Services, that results in a reduction in the Dietitian and / or Trainer’s ability to provide the Services to Parker Practice, you agree to pay Parker Practice a single payment of £10,000 in liquidated damages in accordance with this Agreement in respect of the lost of income for Parker Practice. 9e) If clause 9(d) is likely to represent other than a genuine pre-estimate of losses, an actual assessment of gross loss of profit shall be substituted at our discretion based upon our reasonable estimate of a year’s loss of profit associated with the Dietitian and / or Trainer. (e) You may not without our prior written consent assign or transfer the Contract or any part of it to any other person. (f) Each party shall treat all Confidential Information belonging to the other party as confidential and safeguard it accordingly; and shall not disclose any Confidential Information belonging to the other party to any other person without the prior written consent of the other party, except to such persons and to such extent as may be necessary for the performance of the Agreement. (f) These terms and conditions shall be governed and interpreted in accordance with English law, and you consent to the non-exclusive jurisdiction of the English courts.